Refund Policy

1 Refund Period:
Dedicated.ee understands that circumstances may change, and customers may need to reconsider their subscription. As such, we have established a straightforward refund policy. Refund requests must be submitted within 7 days of the initial service order. During this period, customers are eligible for a full refund of the amount paid for the service.

2 Longer-Term Subscriptions:
For customers who have opted for longer-term subscriptions, if a refund request is initiated after the initial 7-day period has passed, we will prorate the refund based on the remaining unused portion of the subscription. This ensures fairness in cases where customers have committed to extended service periods.

3 Cessation of Automatic Charges:
Upon approval of a refund request, any further automatic charges related to the service will immediately cease. This ensures that customers are not billed for services beyond the point of the refund request.

4 Billing and Refund Processing:
Refunds will be processed promptly after the request is approved. The refunded amount will be credited back to the original payment method used during the order process. Customers can expect the refunded amount to reflect in their accounts within a reasonable processing time, depending on the payment provider.

5 Non-Refundable Charges:
While we strive to accommodate our customers, it's important to note that certain charges may be non-refundable. This includes any additional services, add-ons, or fees that are explicitly marked as non-refundable during the ordering process.

6 Refund Request Procedure:
Customers can initiate a refund request by contacting our dedicated customer support team through the specified channels. To facilitate a swift and efficient process, customers are encouraged to provide relevant order details, the reason for the refund, and any additional information that may aid in the resolution process.

7 Policy Updates:
This refund policy is subject to periodic review and updates. Customers will be informed of any changes to the refund policy through our official communication channels. Continued use of our services after the policy updates implies acceptance of the revised terms.

8 Customer Satisfaction Commitment:
Dedicated.ee is committed to ensuring customer satisfaction. In situations where a customer experiences challenges with our services, we encourage open communication to explore alternative solutions before resorting to a refund request.